FAQ for Join Our Survey Panel

What do I need to do to start receiving free paid surveys?

All you need to do to get started is to fill out the short signup form on the homepage of our website and click "submit". Then, check your email and confirm that you have subscribed to Triaba by clicking on the link provided in the email that we will send you. It's that simple.

When should I expect to receive my first survey?

You should receive your first paid survey shortly after you have submitted your information through our signup form. The survey will be sent to the e-mail address that you provided on the signup form. You are eligible from the very moment you sign-up to receive surveys. Therefore you could receive an invitation right away. Generally speaking however, you should receive your first survey within two or three weeks. It really depends on your profile information and the current needs of the organizations.

What exactly will Join Survey Panel and Triaba send me?

Triaba Panel will send you e-mail invitations to paid surveys.

How much money will I earn for completing a given survey?

The money earned for completing a survey depends on the survey and on the company for whom you are completing the survey. Usually, the longer the survey, the greater the pay. More information is given in "Join Our Survey Panels" under each country.

How will I get paid and by whom?

You will get paid by Cint to your panel account.

Will all surveys pay cash?

Yes, by PayPal. In some countries members also can choose gift cards.

How To Make A Payout

To make a payout you first need to choose a payout method.

1. Login to your account.

2. Click on “My earned points”.

3. In the bottom left hand corner click on “Change your choice of payment”.

4. Choose the payment option that you wish to use from the drop down box.

5. Click “Update”.

I have not been active for a while and now there is no points (money) in my panel account. Why?

The points do become inactive on the account if the panelist has not been active for a certain amount of time. A record of the points is still there, they just do not show on the balance. To reactivate the points, you must send an email to kontakt(at)triaba.com. If you have been inactive for a longer periode of time, your registration in the panel may have been deleted.

Why is there a negative on my account?

Please keep in mind that Cint (the comapny that sends you the surveys AND pays you for answering them) reserves the right to deny incentives, remove panelists and deny service to anyone. All invitations are sent based on a proprietary sampling algorithm. Such algorithm will not favor any individual respondent over another.

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful). We will not share with you which questions proved to be problematic for our clients. Below are some ways clients define “bad” or “untruthful” responses

•Survey Speeding

Every survey executed has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

•Inconsistent or Inaccurate Answers

If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

•Red Herring questions

Clients, at times, will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are acceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

•Open End Questions

At times clients will have a section within a survey that requests respondents to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

What if I want to cancel/unsubscribe?

You may unsubscribe from Join Survey Panel and Triaba Panel at any time. Log in to your panel account and simply follow the steps to unsubscribe and we will stop sending you any future e-mails immediately.

1. Login to your account.

2. Click on “Unsubscribe”.

3. Check the box “Do you really want to unsubscribe”.

4. Click “Unsubscribe”.

5. Click “OK”

How To Make A Payout To PayPal

If you do not already have a PayPal account please go to https://www.paypal.com and open an account.

It is important that your Paypal account has the same email address as the email address you receive surveys to. If you already have a Paypal account you can add the email address you receive surveys to in your PayPal account.

1. Login to your panel account.

2. Click on “My Earned Points”

3. Once you have reached the redeemable amount click on the “update” button and your money will be transferred to your online account at PayPal.

4. Please make sure that you login to your PayPal account and accept the transfer.

How many surveys should I expect to receive per month?

This may vary depending on your profile (i.e. your gender, your location, etc) and the needs of our clients. Normaly from 1 to 7 surveys per month.

Can eweryone sign up to Join Survey Panel and Triaba Panel?

No. We have survey panels in Norway, Sweden, Denmark, USA, Canada, UK, Germany, Austria, Switzerland, Finland, India, South Africa, Australia, Spain, Japan, Lithuania and Netherlands. We will also be developing more Survey Panel sites in new countries soon. So, please keep checking if your country is not currently listed.

How much do I have to pay for this service?

This service is offered to you by Triaba .com and Cint completely free of charge. We will never ask you for any money in any way. No catch.

I want to receive more surveys and earn more money.

The more profile information you provide when you register, the more likely you are to receive survey invites. On registering we also ask how frequently you would like to participate. We aim to match the number of surveys with your interest in completing surveys.

Can I invite my friends to join?

We encourage you to invite them to join.

Can rewards be paid by cheque?

No. We use Pay Pal because they are efficient systems, widely used and respected. It allows us to keep administration costs lower, and to pay our panelists quickly and easily.

Why is the currency in British Pound (GBP) in my panel account (not all panels)

GBP (points) is (Great Britain) British Pound and the reason we have to use british currency in our panel, is our payment solution paypal. When Cint transfere your money, it is in british pound. When you receive the money in your paypal account, the money will be changed to your currency.

How To Change Your Email Address

To change your email address please send an email to support (kontakt(at)triaba.com) including your old email address that you receive surveys to and the new email address that you would like your surveys sent to. Please also include for security reasons your postcode and year of birth. Once these are received your email address will be updated.

How To Recover Your Username/Password

If you have forgotten your Username or Password please follow the steps below.

1. Click on the link below.

http://www.cint.com/cpx/public_panelist_login.asp?

2. Click on the link “Forgot your login details (Username, Password?)

3. Enter your email address that you receive the surveys to.

4. Click on the grey button to the left of the panel. If you are a member of more than one panel please ensure you choose the button to reflect which panel you want new login details for.

5. A new Username and Password will be sent to your email address

I can't open the survey/ the link don't work

In order to answer surveys, your computer must accept cookies.

To enable cookies in Internet Explorer 7 or 8:

1.Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).

2.Double-click the Internet Options icon.

3.Select the Privacy tab.

4.Click Advanced.

5.Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.

6.Select the "Accept" or "Prompt" option under "First-party Cookies."

7.Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)

8.In the Internet Options window, click OK to exit.

To enable cookies in Internet Explorer 6:

1.Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).

2.Click Advanced.

3.Select "Override Automatic Cookie Handling."

4.Select the "Accept" or "Prompt" option under "First-party Cookies."

5.Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)

6.In the Internet Options window, click OK to exit.

For other browsers - More information here: http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

What is a cookie? (Source Wikipedia)

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used for an origin website to send state information to a user's browser and for the browser to return the state information to the origin site. The state information can be used for authentication, identification of a user session, user's preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the user's computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used by spyware to track user's browsing activities—a major privacy concern that prompted European and US law makers to take action. Cookie data can also be illicitly disclosed by hackers to gain access to a victim's web account.

More information about cookies here: http://en.wikipedia.org/wiki/HTTP_cookie

I have tried to log in to my panel account, but I fails. Why can't I log in?

Please check the following settings on your computer:

•Ensure that cookies are enabled

•Ensure that ISP settings are not blocking access to our website

•Ensure that your browser does not block access to our website

•Ensure that your anti-virus settings accept our website

•Ensure that your firewall settings accept our website

•Ensure that you add the panel web site as a Trusted Site on your internet browser

•Passwords are case sensitive and check that your Caps Lock is switched off

I tried to log into my Triaba Panel account, but instead I logged into the account of another panel that I am also a member of. How is that possible?

Triaba (Join Survey Panel) is a member of the Cint OpinionHUB (former Cint Panel Exchange (CPX)), and if you are a member of other panels that are also in the OpinionHUB network, it is possible to log into these panels from the Triaba website and this site. You need to use the correct username and password for your Triaba Panel account in order to log into the correct panel account.

What is the OpinionHUB/ Cint Panel Exchange (CPX)?

OpinionHUB, formerly known as Cint Panel Exchange, brings together questions and answers from all around the world forming a unique, transparent insight marketplace. Companies come to the platform to set up online groups of consumers, businesses and specialist communities that can be accessed by market researchers.

OpinionHUB connects all of Cints products:

■Cint Access – for accessing respondents of market research

■Cint Engage – for building audience groups to research

■Cint Link – creates API connections allowing people to use third party systems to access the marketplace

OpinionHUB currently hosts more than 7 million respondents in 50 countries and continues to expand!

Triaba Panel and Join Survey Panel on Facebook - can I join?

Yes of course. Members of the facebook-group can win a gift-card worth 250 NOK every month. Members must have responded to at least one survey that particular month to participate

When I click on the survey link, it says that the survey is closed/ or that my quota is full, why?

Survey closed means that one of the following has occurred: The survey has been completed. Normally surveys are active for 2-7 days. The desired number of answers has been collected for this survey. Some surveys automatically close due to inactivity, typically after 10-15 minutes.

Quota full means that the survey is full of respondents within the targeted range. This can be either before the start of a survey, which is normally indicated as closed, or sometimes in the early stages of a survey where certain criteria within the survey becomes filled. This normally varies depending on the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. Surveys where you receive “Quota Full” do not count as fully completed and incentives are not rewarded as the information is not used.

Why Do I Get Moved From One Survey To Another?

Surveys are sent automatically when your profile matches the requirements of the survey. However, there will be times when the survey is full or you are screened out and instead of terminating you from the survey the system automatically looks for other surveys that match your profile. In this way you have the opportunity to participate in another survey.

I Get An Error On The Survey

An error can occur on a survey for a couple of reasons.

1. If cookies are not enabled the survey will not recognize you as the respondent when you reach the end page of the survey and you will receive timed out. Please make sure that you have your cookies enabled. For information on how to enable your cookies, please contact you computer administrator.

2. When a survey is left open for an extended period of time the browser session expires and you will be timed out from the survey. In this case it is not possible to start the survey again or for a new link to be sent.

Why Do I Not Get Any Surveys?

Surveys are sent automatically when your profile matches the requirements of the survey. We recommend that you fill in your profile with as much information as possible. That way it will be easier to match your profile to surveys that suit you.

When you sign up for surveys, you must validate your e-mail address. If you don't do this, you will never receive any surveys.

You can also check your spam-filter to see if any of the survey invitations from Cint and Triaba have been market as spam. If so, you must mark them as safe.

Why Do I Get Asked The Same Questions Twice?

We always endeavor to find the right survey for you. There may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or a mistake that you are asked the same question more than once – rest assured that it isn’t and please bare with us through this quality process.

This process does two things:

a) it gives us a better chance of finding a survey for you.

b) provides better quality data to our clients who are looking for a certain type of person

I Receive An Error “You have returned to the system with an incorrect identification number or status code. (006-002)”

If you receive this error message please email support at membersupport@cint.com or to kontakt@triaba.com.

I Receive An Error “Database connection error. Please contact the system administrator for assistance (007-004) and/or (001 - 001)”

If you receive this error message please email support at membersupport@cint.com or to kontakt@triaba.com.

What Does Screen out meens?

A screen out occurs when you are outside the target group for a given survey. Rather than consuming your time on answers that cannot be used the survey finishes early (normally within the first few questions). This can happen from time to time even if you have originally been selected to take part as some surveys require specific information. Surveys where you receive “screen out” do not count as fully completed and incentives are not rewarded as the information is not used.

I Receive An Error Message “The system is currently experiencing a high amount of requests, please try again”

On rare occasions there is a high volume of people trying to answer surveys at the same time and you will receive the error message “The system is currently experiencing a high amount of requests, please try again”. This is a temporary problem that will be resolved when the load on the system decreases. We suggest that you wait to access the survey and try again in a short while.

I Recieve An Error “You are attempting to enter Samplicio.us through an invalid entry link. We apologize for the inconvenience

If you receive this error message please email support at membersupport@cint.com or to kontakt@triaba.com.

Should I send my password and/or username to Join Survey Panel/Triaba when something is wrong?

NO!! You shall never give away your log in details. Not to Triaba or to anyone else. We don't need your password or username. We will use other informaton to find you in our system when you contact us

I have got an e-mail asking for my personal details. What is a phishing email?

Sometimes you may receive an email falsely claiming to be from PayPal or another known entity. This is called "phishing" because the sender is "fishing" for your personal data. The goal is to trick you into clicking through to a fake or "spoof" website, or into calling a bogus customer service number where they can collect and steal your sensitive personal or financial information.

If you have responded to a phishing email and provided any personal information, or if you think someone has used your account without permission, you should immediately change your password and security questions.

You should also report it to PayPal immediately and they will help protect you as much as possible.

1. Open a new browser and type in https://www.paypal.com.

2. Log in to your PayPal account.

3. Click "Security and Protection" near the top of the page.

4. Click "Identify a problem."

5. Click "I think someone may be using my account without permission."

6. Click "Unauthorized Account Activity."

Alternatively you can copy and paste this URL into your browser: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=securi ty/suspicious_activity.

Take our Fight Phishing Challenge at https://www.paypal.com/fightphishing to learn 5 things you should know about phishing. You'll also see what we're doing to help fight fraud every day.

Every email counts. By forwarding a suspicious-looking email to spoof@paypal.com, you've helped keep yourself and others safe from identity theft.